Refund policy

All Husnaraa pieces are made to order, by hand, once you place your order — so please choose carefully before checkout.

We do not offer refunds, returns, or exchanges for a change of mind. Because each piece is individually crafted for you, we're unable to accept returns simply because you've changed your mind, ordered the wrong size, or no longer want the piece.

Damaged, defective, or incorrect items. If your piece arrives damaged, defective, or doesn't match what you ordered, contact us within 7 days of delivery at husnaraa.offical@gmail.com or +91 816 942 4293, with your order number and photos of the issue. Once we've confirmed the issue, we will replace the piece or offer an exchange — we do not issue cash refunds, including for damaged or defective items; every resolution is a replacement or an exchange of equal value. Return shipping for a confirmed damage or defect claim is covered by Husnaraa — we'll arrange or reimburse the courier cost, you won't be asked to pay for it.

Order cancellations. Because every order goes into production shortly after it's placed, we don't offer a general cancellation option. If you have a specific situation, email us as soon as possible at husnaraa.offical@gmail.com and we'll review it on a case-by-case basis — we can't guarantee a cancellation will be possible, especially once a piece is already in production, but we're happy to look into it.

Questions? Contact us at husnaraa.offical@gmail.com or +91 816 942 4293.